Archive for May, 2011

IIB = 0wned!

Posted: May 28, 2011 in IIB Films, Internal Affairs

Yeah the page here has been broken and derelict for a long while.

First Photobucket banned my image account, and then Youtube did the same.

My account had been paid in full in December 2009. It was about 5 years old, and everything I’ve ever posted online in all of my work was housed there.

The ‘discourse’:

Unfortunately your account has been banned because it violated our terms of service. These terms apply to both free and premium accounts.

Admin

Why?

This deserves an explaination.

No warning? No reason? Everything is for fair use educational purposes. I’ve created a major part of the content. The rest is all free speech related. I’ve never had any images removed for the years I’ve been with you. I’m a paying customer. I’m loyal. Please explain.

There wasnt any porn or anything like that in my account, unless it was hacked. I haven’t even uploaded much of anything at in a several weeks.

Dear Ignorance Isn’t Bliss,

Your account contained images which violate our Terms of Use.  These Terms apply to all users regardless of the Public/Private setting of the account.  When you created the account, you agreed to abide by these terms and we clearly explained the consequences of violating those terms.

Photobucket.com attempts to maintain a website that is absent of offensive, indecent or objectionable content.  That is our general policy and your images were removed in accordance with that policy. The Photobucket.com Terms of Use, found at http://www.photobucket.com/terms, reflect that policy by giving Photobucket the right to remove content that, among other things, (a) it deems unlawful, obscene, harmful, threatening, defamatory, or hateful; (b) invades the privacy of any third party; (c) contains nudity, illustrated nudity, pornography, illustrated pornography, child erotica, or child pornography; or (d) Photobucket deems otherwise objectionable.

Sincerely,

Your Photobucket Support Team

And then they responded again:

Dear Ignorance Isn’t Bliss,

Your account has been reported for fraudulent payments and the account will remain banned.

Sincerely,

Your Photobucket Support Team

“offensive images”?

“fraudulent payments”??

This is madness.

What images were offensive? At leat give me filenames.

The account was paid last Decemeber. October a year later all of the sudden its fraudulent? This “fraudulent” payment wasnt caught a month after the successful payment? This is an outrage.

“Offensive” images? Which ones? With freedom of speech, you can piss people off. If there was porn, or something along those lines, sure, I get it, but thats not MY account. If I cant create and post images that might piss off some supporter of some politician, just because people don’t want to hear it, then your business is sunk. It’s over.

I’m responding the best I can with what you’ve given me, which is nothing at all.

It’s not like my account is only a few months old and is already posting adult content, or some odd exploit such as that.

Next response:

“Reported” “fraudulent” by who?!? What does that even mean?

Shutting me down without due process, and without details for my recourse,  is very poor business practice.

Even the word “BANNED” is poor choice. I’m your customer. I promote you by using your services, and by being loyal. It should read ‘…your account has been disabled while under review…’. Something along those lines.

I’m still waiting to know, what content supposedly violated what terms???

It shouldn’t take a week to resolve this. Imagine if the power company shut down your main data center(s) and sent you a simple email stating “violated terms”, and it took a week to get any details about what the issue behind it even was. While I don’t make money off the Internet, or Photobucket, it doesn’t make the status of my content any less important to me. I’m your customer just like you’re the electricity company’s customer. If this were a free unpaid type account I could understand the lack of prompt response.

I also don’t understand why whatever content is in question couldn’t have just been disabled, and I would have just gotten an email stating why. In that case, it taking so long to get anything done about it wouldn’t be a big deal, but tyhis is my entire account you’ve shut down here.

Please help.

Dear Ignorance Isn’t Bliss,

The payment was blocked by the cardholder of the account you used to pay for your photobucket account.  The account will remain banned.

Sincerely,

Your Photobucket Support Team

What are you talking about? You can’t block a payment made back in December. It was paid in full by a friend back in December, meaning you shouldn’t be attempting to rebill it this being only October.

Like I said, it was paid in full last December by a friend. No fraud there, no payments to discuss. Not only is it NOT time to to pay for next year, you were never authorized to rebill that card for next year. Even if that’s what you attempted to do, it shouldn’t matter because my account is paid into December, and it doesn’t require shutting down my account while it is resolved. Is this how you treat your paying customers? Give vague responses and not respond the further inquiry for days on end? Something seems wrong here. The first email said I had violated Photobucket terms, which doesn’t actually tell me anything. Then it said I violated content rules. Now it’s this, when you weren’t given the legal authority to rebill the card. It would have saved us all a lot of time if the first email simply said what the issue was and what needs to be done to clear up any misunderstanding, instead of merely informing me that my account has been “BANNED”. Switching off OLD and well used user accounts like this, while apparently arguably breaking the law yourselves, is bad business. I deserve better treatment than this, as even the word “BANNED” is over the top.

Then Photobucket staff stopped responding.

Around that time Youtube also shut me down.

Here’s what it says currently when I try to log in:

If you’ve been redirected to this page from the sign-in page, it means that access to your Google Account has been disabled.

Back around the time it happened they requested me to provide it my personal cell phone number, so it could text me an access code. Of course I declined.

So they effectively shut me down. It’ll take a month or two to attempt to fix maybe half of what I’ve done.  This thought in considering returning to my work makes me want to crawl out of my skin.

From there I’m so behind on my various inventing, and ‘mad botany’ projects, and more, that it’s easy for me to procrastinate trying to do any of this here.

But once again it’s getting too hot even at night to do outdoorsie type stuff, and it might be time to return to publishing. I’m thinking first I’ll fix the images at the agimanhattanproject.com site, and then instead of blog I’ll just go straight to documentary production…